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Bilingual Order Entry & Customer Service Professional

This role demands for the individual to regularly communicate with customers across Canada, the United-States and all around the globe as well as with team members outside of Quebec; and therefore, requires that the employee is able to also speak/write in English.

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The Surgmed™ Group serves the Canadian and global healthcare markets with high quality medical devices. We are currently looking for a Bilingual Customer Care – Order Entry Professional to complement our existing team. In this role, you will be responsible for providing exceptional customer service to our clients and assistance to our remote Sales representatives. Our ideal candidate is an individual who has the ability to multitask while remaining organized in a time-sensitive environment. They should excel at building strong customer relationships and be a team player. If you are looking for a long-term career opportunity within a growing medical device organization, please continue reading the job description below.

What You’ll Be Responsible For

  • Process orders, confirm customer pricing, and stock availability.
  • Perform sales order invoicing.
  • Review and process freight invoices.
  • Coordinate deliveries and shipments.
  • Prepare quotes and credit memos.
  • Coordinate returns and handle non-conformities.
  • Assist customers in resolving issues and concerns.
  • Communicate with customers and sales representatives via telephone and/or email.
  • Provide a positive and pleasant experience for customers through a service-oriented approach.

What You’ll Bring to the Team

 

  • Prior experience in a customer service role, preferably in a manufacturing environment.
  • 1-2 years of experience in preparation of quotes, order processing, and invoicing in a fast-paced high-volume, multi-product environment.
  • Data entry capabilities.
  • Familiarity with commercial contract terms and conditions.
  • Able to rapidly absorb and process information on a wide range of products.
  • Able to multitask effectively.
  • Strong organizational skills, thorough, and self-motivated.
  • Speed, accuracy, and resourcefulness when troubleshooting customer problems.
  • Excellent interpersonal, verbal, and written communication skills grammar and composition.
  • Ability to work well both independently and within the framework of a team.
  • Bilingual – French and English (written and spoken), additional languages an asset.
  • Proficiency with MS-Office (Word, Excel, PowerPoint & Outlook), experience with EDI systems an asset.
  • Quebec Language Clause

 

Why You’ll Love Working Here

 

  • Employer-sponsored health and dental insurance plan.
  • VRSP (Voluntary Retirement Savings Plan) and DPSP (Deferred Profit-Sharing Plan).
  • Sick days and time off for family obligations.
  • Friendly and fun work environment.
  • Beautiful cafeteria with free snacks like fresh fruits, coffee, and tea.
  • On-site parking.
  • Team building activities.

Additional Information

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Profit sharing
  • Vision care

Ability to commute/relocate:

  • Lachine, QC H8T 2P1: reliably commute or plan to relocate before starting work (required)
Apply Now
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