Privacy Policy

Last Updated:  March 21, 2022

This website is operated by Surgmed^TM (“Surgmed”)

1. Introduction

By entering and using [www.surgmed.com] (the “Website”) you are agreeing to and are bound by the terms and conditions set out in this privacy policy (the “Privacy Policy”). If you do not agree with any of these terms, please do not access or use the Website. By accessing and using the Website, you also agree to the terms and conditions in our Terms of Use.

Surgmed may, in our sole discretion, make updates or changes to the Website and to the Privacy Policy at any time. The “Last Updated” date at the top of this page indicates when this Privacy Policy was last changed. All changes are effective immediately upon publication on the Website. Continued use of the Website following any changes or updates to the Privacy Policy will indicate your acknowledgment and acceptance of the revised Privacy Policy.  For this reason, we encourage you to review the Privacy Policy whenever you use our Website. Certain provisions of the Privacy Policy may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

The Website may contain links to other non-Surgmed websites. Surgmed is not responsible for the privacy practices or content of such other websites.

2. Type of Information Collected

Surgmed may collect information about you when you:

• Access the Website. Surgmed collects both aggregate and user-specific information on what web pages users access or visit, and information volunteered by the user, such as survey information and contest application information.
• Participate in any Surgmed marketing research. The information collected may include your name, address, telephone number, email address, date of birth, gender, income and facts regarding your consumer habits and preferences.
• Register to become a member of any Surgmed group, for example a Community or Direct database. The information collected may include your name, address, telephone number, email address, mobile phone number, date of birth, gender and facts regarding your consumer habits and preferences.
• Purchase or inquire about purchasing products. The information collected may include your name, address, company name, telephone number, fax number, email address and credit card information.
• Contact Surgmed with a complaint or request. The information collected may include your name, address, telephone number, email address, date of birth and facts regarding the complaint or request.
• Participate in any Surgmed contest or promotion. The information collected may include your name, address, telephone number, email address, mobile phone number, date of birth, gender, facts regarding your consumer habits and preferences, and facts relevant to the contest or promotion participation. Surgmed may employ third parties to collect your personal information on behalf of Surgmed for the purpose of administering contests, promotions and on-line activities. Such third parties are contractually bound to comply with all applicable privacy laws and this Policy.

3. Use of Personal Data

Surgmed may use your personal information to:

• identify you;
• improve the content of the Website and other Surgmed communications;
• contact you for marketing purposes;
• improve its products and services;
• process and ship your order for products;
• process your complaint or request.

4. Cookies

We use cookies, web beacons/pixel tags, and other technology (collectively “Cookies”) to recognize you when you visit our Website or interact with our e-mails.  Cookies are simple text files that web browsers place on computer hard drives when sites are visited. Cookies cannot damage files, nor can they read information from a user’s hard drive. Our Cookies pose no security risk to you as they contain no personal information. No personal information is stored within the Cookies .  For example, we may collect information about your browser type and version, operating system, user language, ISP, viewed web pages, links that are clicked, IP address, the presence or absence of “flash” plugs-ins, screen resolution, connection type, sites visited before and after visiting our Website, and e-mails we send that you open, forward, or click through to our Website.

By collecting this information, we can better understand how you interact with our Website; give you a more personal and optimized online experience by tracking your preferences; improve our Website; fulfill contracts with our business partners; help confirm receipt of and response to our e-mails; and provide more effective customer service.

Please note that certain features on the Website may not function if you do not accept Cookies. Therefore, please accept any Cookies that Surgmed sends to your computer. You can turn off the Cookie warning by selecting preferences or options from your browser’s menu, and turning off the warning toggle.

5. Use of Information

Surgmed is committed to keeping your information confidential.  Except as set out below, Surgmed will not sell, transfer or disclose any of your personal information to any third party without your consent. Only a restricted number of Surgmed employees, and individuals and entities with whom Surgmed contracts to carry out business will have access to your Personal Data for the purposes described below.

Certain personal information may be disclosed to third parties solely for the purpose of processing or arranging delivery of your order or processing your complaint or request. Surgmed may also disclose your personal information to third parties who administer contests, promotions and on-line activities on its behalf. Surgmed may be required to provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. Surgmed may also disclose personal information to assist it in collecting a debt owed by you.

6. Website Security?

Surgmed has implemented appropriate and commercially reasonable administrative, technical, and physical security controls to manage the privacy of your information and the security of the Website. Still, no method of transmission over the Internet, or method of electronic storage, is 100% secure and Surgmed cannot guarantee that your information is under absolute security with the existing security technology.

7. Contact Us

If you have any questions or comments about our privacy practices or this Privacy Policy, please contact us at:

Surgmed Group

2165 46th Avenue
Lachine, Quebec
H8T 2P1 Canada 

USA & Canada Toll Free 1.800.661.5432
International: +1.514.631.7988
Fax International: +1.514.631.9083

Email: [email protected]